360 Treasury Systems AG (360T), based in Frankfurt/Germany, is one of the leading global providers of web-based trading technology for OTC financial instruments, particularly currency exchange, short term money market loan/deposits and interest rate derivatives. Based on its proprietary core technology, 360T's platform is offering a deep liquidity of more than 100 global market makers used by over 1000 client organizations worldwide. The company offers also a professional white label trading technology for electronic trading services to a closed group of users on a proprietary branded platform. 360T has a strong market position in Europe and covers a 24 h service and global presence with business and customer support in America and Asia-Pacific with subsidiaries in New York, Singapore, Dubai and Mumbai.

Due to our continuing company success and business expansion we are currently looking for an outstanding

Technical Services Analyst (m/f)

You will be part of an international Technical Support Team and will directly report to our Head of Technical Support.

Your Responsibilities

• Be an integral part of a high-profile global team which provides 24x5 1st level support and forms the primary point of contact for external customers for technical issues
• Support account managers and the business support team to bring new customers live and resolve technical issues with our Java-based client software
• Resolve problems related to either technical issues or business workflows during the initial telephone call or effectively manage the escalation process for any incidents that cannot be resolved immediately
• Investigation and management of trading problems
• Be prepared to work rotating shifts

Your Profile

• Financial industry or comparable experience is a plus
• Proven ability to think and solve problems systematically
• Team player with a demonstrated ability to work effectively with people from a diverse range of backgrounds to solve problems
• Demonstrated ability to confidently and effectively discuss technical issues with both technical and non-technical audiences
• Strong sense of customer service (detail- and service-oriented)
• Good organisation skills, ability to work under pressure and to meet tight deadlines
• Demonstrated ability to innovate processes to improve operations
• Demonstrated ability to work independently with little supervision and under pressure in our production environment
• Excellent communication skills in English and German. French, Spanish, Italian or Turkish, in addition, would be of advantage

We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt/Main and is vacant immediately. If your background and qualifications meet these specifications, please forward your application including your salary expectation, earliest starting date via eMail to:

360 Treasury Systems AG
Human Resource
Grueneburgweg 16-18
D-60322 Frankfurt am Main
Germany

Tel: +49 69 900 289 0
eMail: careers@360t.com